Working Hours
  • Mon 7:30AM - 5:00PM
    Tue 7:30AM - 5:00PM
  • Wed 7:30AM - 5:00PM
    Thu 7:30AM - 5:00PM
  • Fri 7:30AM - 3:00PM
    Sat Closed
  • Sun Closed
settings

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

The most reliable place I know to take your vehicle for any service or repair. Thank you Erik and Melanie!


-Margaret W.

Family oriented business and the customer service here is great. Highly recommend this car shop , they take pride in their work. I had a problem with my belt and they fixed it right away my car was making a funny noise , they fixed it then the noise proceed I came back in and they took care of the work after finding out it was something else wrong with it.


-Elise D.

Professional service always. A service shop you can trust, which to me is very important.


-John Z.

If you want it done right, this is the place to go!


-Mike W.

Very professional and knowledgeable with over the top service. 100% satisfied every time I have them do work for me.


-Jonathan S.

We've been coming to this family owned shop around 20 yrs. & we've never had to worry about being taken advantage of. I've never been able to say that about another shop. We moved about an hour away a couple years ago & we still bring both our cars back to Todd. On my last visit (Jan 2016) I waited with a couple who drove down from Virginia because of a friends recommendation. For us, It's priceless to have someone we trust. They have always told us what they found; what can wait & what can't. We both drive used cars, & they have a lot of miles.


-Angela D.
  • ASA (Automotive Service Assocation)
  • ASE (Automotive Service Excellence)
  • Better Business Bureau
  • IATN (International Automotive Technicians' Network)
  • Identifix
  • Independent Garage Owners of North Carolina
  • Mitchell1
  • Napa
  • Car Care Aware
  • Call Us For Service: 336-299-5544