Working Hours
  • Mon 7:30AM - 5:00PM
    Tue 7:30AM - 5:00PM
  • Wed 7:30AM - 5:00PM
    Thu 7:30AM - 5:00PM
  • Fri 7:30AM - 3:00PM
    Sat Closed
  • Sun Closed
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INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 336-299-5544 or make an appointment online!


What Our Customers Are Saying

The most reliable place I know to take your vehicle for any service or repair. Thank you Erik and Melanie!


-Margaret W.

Family oriented business and the customer service here is great. Highly recommend this car shop , they take pride in their work. I had a problem with my belt and they fixed it right away my car was making a funny noise , they fixed it then the noise proceed I came back in and they took care of the work after finding out it was something else wrong with it.


-Elise D.

Professional service always. A service shop you can trust, which to me is very important.


-John Z.

If you want it done right, this is the place to go!


-Mike W.

Very professional and knowledgeable with over the top service. 100% satisfied every time I have them do work for me.


-Jonathan S.

We've been coming to this family owned shop around 20 yrs. & we've never had to worry about being taken advantage of. I've never been able to say that about another shop. We moved about an hour away a couple years ago & we still bring both our cars back to Todd. On my last visit (Jan 2016) I waited with a couple who drove down from Virginia because of a friends recommendation. For us, It's priceless to have someone we trust. They have always told us what they found; what can wait & what can't. We both drive used cars, & they have a lot of miles.


-Angela D.
  • ASA (Automotive Service Assocation)
  • ASE (Automotive Service Excellence)
  • Better Business Bureau
  • IATN (International Automotive Technicians' Network)
  • Identifix
  • Independent Garage Owners of North Carolina
  • Mitchell1
  • Napa
  • Car Care Aware
  • Call Us For Service: 336-299-5544