Working Hours
  • Mon 7:30AM - 5:00PM
    Tue 7:30AM - 5:00PM
  • Wed 7:30AM - 5:00PM
    Thu 7:30AM - 5:00PM
  • Fri 7:30AM - 3:00PM
    Sat Closed
  • Sun Closed
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WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 336-299-5544 or make an appointment online!


What Our Customers Are Saying

Melaney was awesome. I needed reference for PCM flashing and reprogramming and she answered all my questions and provided me with some resources to what i needed to get done! Awesome job, and will be coming for service when i need it!


-Lucas S.

The most reliable place I know to take your vehicle for any service or repair. Thank you Erik and Melanie!


-Margaret W.

Family oriented business and the customer service here is great. Highly recommend this car shop , they take pride in their work. I had a problem with my belt and they fixed it right away my car was making a funny noise , they fixed it then the noise proceed I came back in and they took care of the work after finding out it was something else wrong with it.


-Elise D.

Professional service always. A service shop you can trust, which to me is very important.


-John Z.

If you want it done right, this is the place to go!


-Mike W.

Very professional and knowledgeable with over the top service. 100% satisfied every time I have them do work for me.


-Jonathan S.

We've been coming to this family owned shop around 20 yrs. & we've never had to worry about being taken advantage of. I've never been able to say that about another shop. We moved about an hour away a couple years ago & we still bring both our cars back to Todd. On my last visit (Jan 2016) I waited with a couple who drove down from Virginia because of a friends recommendation. For us, It's priceless to have someone we trust. They have always told us what they found; what can wait & what can't. We both drive used cars, & they have a lot of miles.


-Angela D.
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  • ASE (Automotive Service Excellence)
  • Better Business Bureau
  • IATN (International Automotive Technicians' Network)
  • Identifix
  • Independent Garage Owners of North Carolina
  • Mitchell1
  • Napa
  • Car Care Aware
  • Call Us For Service: 336-299-5544